Frequently asked questions

When will my products be shipped?

Orders are generaly processed within 48 – 72 hours, with the exceptions of weekends.

What are the shipping rates?

Shipping rates are calculated through USPS.

How do I track my order?

An email with the tracking number will be sent once product(s) have shipped.

What if I am dissatisfied with my order?

Contact Southern Jane Candles & Company within 3 days of receipt of shipment for the matter to be resolve.