FAQ

Frequently asked questions

When will my products be shipped?


Orders are generaly processed within 48 – 72 hours, with the exceptions of weekends.




What are the shipping rates?


Shipping rates are calculated through USPS.




How do I track my order?


An email with the tracking number will be sent once product(s) have shipped.




What if I am dissatisfied with my order?


Contact Southern Jane Candles & Company within 3 days of receipt of shipment for the matter to be resolve.