Shipping & Returns

• All sales are final and once orders have been placed, unfortunately we cannot modify them. 

​

• Generally, orders are processed within 48 hours, customized orders process times can vary.

​

• Orders placed on Friday, Saturday, or Sunday will be shipped on the next business day.

 

• Delivery times can be delayed due to USPS.

​​

• We do not accept returns and all monies are non-refundable (for payments, service fees, shipping cost, etc.).

​​

• All orders will be shipped via Priority Mail USPS.

​​

• We do not ship internationally, only to U.S. and territories.

​​​

• Freight damages are the responsibility of the carrier. Damages must be reported within 3 days of receipt of your shipment.

​​

• A photograph of damaged products and packing materials with information about shipment and order should be emailed to southernjaneco@gmail.com within 3 days of receipt of your shipment.

​​

• Southern Jane Candles & Company will file a carrier claim on your behalf and replace damaged products.

​​

• By purchasing products from the Southern Jane Candles & Company website, you agree to the shipping and refund policy.

​

• By purchasing products from the Southern Jane Candles & Company website, you understand how to safely store and use all products.

​​

• Southern Jane Candles & Company will not be responsible for any problems with products due to improper use or storage of products.